Privacy policy

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KHS Master Saddler Ltd (company no. 15509396), High Lea, Offley Hay, Eccleshall, Staffordshire ST21 6HF, is responsible for your personal data. Contact: info@khsms.co.uk.

What we collect

When you order, ask a question or book a repair we collect your name, contact details, delivery address and the details of your request. Payments are handled by our payment provider; we never see or store your full card details.

How we use it

Only to deal with your order, repair or enquiry, to send you receipts and updates about it, and to meet our legal and tax obligations. We do not sell your data. If you sign up for event news, we will email you about events and you can unsubscribe at any time.

How long we keep it

Order records are kept for as long as the law requires (usually six years). Enquiries that do not lead to an order are deleted within 12 months.

Your rights

You can ask to see, correct or delete your data, or object to how we use it, by emailing info@khsms.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).